1. CUSTOMER FOCUS
Meet and exceed customer expectations
2. LEADERSHIP
Provide purpose, direction and engagement.
3. ENGAGEMENT OF PEOPLE
Recognition, empowerment and enhancement of skills and knowledge.
4. PROCESS APPROACH
Understand processes to optimize performance.
5. IMPROVEMENT
To maintain current performance and to create new opportunities.
6. EVIDENCE-BASED DECISION MAKING
Facts, evidences and data analysis for decision making.
7. RELATIONSHIP MANAGEMENT
Manage relationship with interested parties to optimize performance.